Shipping policy

ORDER PROCESSING

Please allow up to 2 business days to process your order. For Pre-Orders this time frame will be extended to match the release date of the product, we make it our top priority to get your order out as soon as it arrives in our inventory.  Expect an email within 8 hours after processing to let you know your order is on the way!

STORE PICKUP

Pickup address is 26B Hope Ave, Manning, WA. Orders can be picked up daily, from 10am - 5pm. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 20km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 1pm during store hours 10am - 5pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email.

DOMESTIC SHIPPING RATES AND ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout. 

We offer free shipping on orders over 100 AUD.

INTERNATIONAL SHIPPING

At this time, we do not ship internationally 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery. The item must be unused, in its original condition and packaging then we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at blackmarketgamesinfo@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at blackmarketgamesinfo@gmail.com